RESPOND
You Don’t Have to Respond Alone.
Expert support to assess the situation, determine next steps, and guide your business through response and recovery — without panic, guesswork, or delay.
What Is RESPOND?
RESPOND is Cylentra’s strategic incident advisory service — built for the critical moments when something feels wrong, and you need fast, experienced guidance to assess, decide, and act.
We help you evaluate what’s happening, determine whether a breach has occurred, and coordinate the next steps. From triage to final resolution, we stay involved as your Trusted Advisor — providing clarity, continuity, and real-time support when the stakes are high.
Is It Right For You?
RESPOND may be the right fit if:
- You’ve detected unusual activity or believe a security incident may be under way
- You don’t have a formal incident response plan — or can’t execute it under pressure
- You need help determining whether the incident warrants a breach notification or insurance claim
- You’re unsure how to navigate critical conversations with legal, insurance, forensic partners
- You need to move quickly, responsibly, and with confidence — not guesswork
What You’ll Get
✓ Triage and Incident Assessment
✓ Breach Determination Support
✓ Root Cause Analysis (if no breach)
✓ Executive Summary & Next Steps
✓ Response Coordination (if breach confirmed)
✓ Participation in Insurance / Legal / Forensics / Vendor Calls
✓ Support Through Recovery
✓ Guided transition to FOUNDATIONS, EVOLVE, or LEAD
Working with Cylentra
RESPOND starts with a phone call. You tell us what happened. We assess the situation, determine your exposure, and give you a clear next step. Usually within hours, not days. We stay on the line through triage, coordinate with your insurance and legal teams if needed, and don't disappear after the fire is out.
Why Cylentra?
When something goes wrong, your MSP handles the technical containment. But who handles the business side? Who talks to your insurance carrier, coordinates with legal, determines whether you have a notification obligation, and briefs your leadership? That's the gap RESPOND fills. We've helped clients contain incidents within 48 hours with minimal business impact.
See Other Services
- Foundations
A fixed-fee cybersecurity assessment that gives your organization clear visibility into risks, gaps, and priorities — with a practical roadmap forward.
- Evolve
A monthly cybersecurity subscription with quarterly planning, dedicated hours, and expert execution to turn your roadmap into measurable progress.
- Lead
Strategic security advisory with fractional CISO leadership, board-ready reporting, and governance aligned to your business goals.